Policy

We want our users to always be aware of any information we collect, how we use it, and under what circumstances, if any, we disclose it.



INFORMATION COLLECTION AND USE

We respect each site visitor's right to personal privacy. To that end, we collect and use information throughout our website only as disclosed in this Privacy Policy. This statement applies solely to information collected on this website. For each visitor to our website, our web server automatically recognizes no information regarding the domain or e-mail address. The information we collect is used to improve the content of our web page, to notify visitors about updates to our web site. We never share with other organizations for commercial purpose. Registration is not required to enter our site. We have an order form. We require information from the user on our order form. A user must provide contact information (such as name, email, and shipping address) and possibly financial information (such as credit card number, expiration date). If we have trouble processing an order, we use the information to contact the user. This information is used for shipping and billing purposes and/or to fill customer’s orders.


NOTICE OF FUTURE CHANGES

If we decide to change our privacy policy, we will post those changes to this privacy statement.

 

CONFLICT RESOLUTION
We are committed to resolving disputes. Be assured that we are working diligently to ship out your orders and personally respond to any problem that may arise. Please be patient. We will email you as soon as possible. If problems arise, users may contact us via email at
info@sashafrank.com


CONTACT INFORMATION
If site users have any questions or suggestions regarding our privacy policy, please contact us at:
info@sashafrank.com





FAQ

1. SHIPPING: There are ongoing logistical delays due to the COVID-19 pandemic. It may take longer to complete your order, but we are working diligently to ship out your order. 


2. RETURNS: We do not generally offer refunds or returns, however, if there is an issue with your purchase, such as damage, please contact customer service for a fair resolution. 


3. CUSTOMER SERVICE: Feel free to email us if you have any questions under "Contact" or info@sashafrank.com 


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